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Help Center

Frequently Asked Questions

HOW DO I CHECK THE STATUS OF MY ORDER?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

I CHECKED TRACKING NUMBER AND GOT THE MESSAGE "TRACKING DOES NOT EXIST"

HOW ARE YOU AFFECTED BY COVID-19?

YOU MADE A MISTAKE ON MY ORDER.

CAN I CANCEL MY ORDER AFTER I'VE MADE A PURCHASE?

Returns & Refunds

CUSTOMS & TAXES

HOW LONG DOES THE SHIPMENT USUALLY TAKE TO BE DECLARED IN CUSTOMS?

WHERE DO YOU SHIP FROM?

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

DOES THE PRODUCTS COME WITH THE PRODUCT BOXES?