HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real-time by entering your order tracking number in the track my order page.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The time frame for order delivery is divided into two parts:
- Processing time: This includes order verification, tailoring, quality check and packaging. All orders are sent for dispatch within 24 hours after the order is placed and are processed in 2-5 business days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing, orders usually take between 5 and 15 business days* to arrive at their destination and rarely takes any longer.
*All shipping times exclude clearance/custom delays.
Tracking numbers will be emailed to you once the item is shipped.
Please visit our Shipping page for more information.
WHAT DELAYS CAN I EXPECT DURING COVID-19?
We ship via the fastest methods, but due to the global spread of the Corona-Virus, packages may take longer than expected. We do not offer refunds before the package has been sent back to us. By buying our products you agree to these terms and are willing to wait.
I CHECKED TRACKING NUMBER AND GOT THE MESSAGE "TRACKING DOES NOT EXIST". WHAT DOES IT MEAN?
Please note that tracking numbers are generated before the order is picked/packed and shipped and might take some time to be registered in the tracking system. Some orders might take up to a few days to show up. The international tracking number usually takes up to 3~5 business days to be available online for tracking.
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We have a large assortment of products not stocked in-house. When you order multiple items at a time, they may be shipped separately so they get to you faster.
YOU MADE A MISTAKE ON MY ORDER.
We are very sorry. Please email firstname.lastname@example.org and we’ll work with you to correct the mistake. Send us a photo of the error so we can verify the claim and correct it.
WHAT IS YOUR RETURN POLICY?
Please see our Return Policy page for complete details.
CAN I CANCEL MY ORDER AFTER I'VE MADE A PURCHASE ON THE WEBSITE?
You can immediately cancel your order up to 24 hours after purchasing. So if you change your mind, please send us a message right away.
We'll cancel and refund you as soon as we get your request as long as your order has not shipped out yet. A returns process is required for refunds after the item arrives to your location if it's already been shipped out.
HOW DO I RETURN OR EXCHANGE AN ITEM?
We have a 30 day refund policy that starts once your package arrives at your doorstep. We accept returns for undamaged and unused items within 30 days to guarantee customer satisfaction.
Please contact our support team at email@example.com and we'll get back to you within 24 hours to assist you with the process.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept all Payments by Visa, Mastercard & American Express, as well as Paypal and Apple Pay.
WHAT IF MY ORDER ARRIVES DAMAGED?
In the case that your order arrives damaged or broken, please contact us within the first 7 days of receiving the order for either a full refund or reshipment.
WHERE DO YOU SHIP FROM?
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. Primarily we ship our from fulfillment center in Shenzhen, China.
HOW LONG DOES THE SHIPMENT USUALLY TAKE TO BE DECLARED IN CUSTOMS?
How long time the customs in your country take to declare the goods depends entirely on the destination country. Typically, it takes between 1-4 days, and rarely any longer.
CUSTOMS & TAXES
BabyFlake is not responsible for any import duties or taxes. Some of our products come from international suppliers and there may be import duties and or taxes imposed by your government, especially if you live outside of the USA. See your own countries import rules for more information.
DOES THE PRODUCTS COME WITH THE BOXES?In order to reduce our environmental footprint we have stopped shipping out our products with packaging. It requires a large amount of cardboard and plastic to make product boxes, and this is a huge waste of natural resources when considering how the box is typically thrown away once opened.